Misc

System is not monitoring a specific switch or router
The device must be configured to support SNMP v1, SNMP v2c or SNMP v3. If the device is unable to support these protocols, then it cannot be monitored. ...
Fri, 3 Mar, 2017 at 10:05 AM
How to detect Connection Loss / Communication Failure
There are three types of alerting that can be employed to detect connection loss in TotalView. If the device is being monitored, TotalView can be con...
Fri, 3 Mar, 2017 at 10:08 AM
Backing Up and Restoring Configuration & Data
Move your important PathSolutions files by going to: C:\Program Files(86)\PathSolutions\TotalView In your TotalView folder, copy the Data Folder, Not...
Fri, 3 Mar, 2017 at 10:14 AM
How to Automate Collecting Bridge, ARP, IP, and Route Table
The “Update” link on web pages can be eliminated and this information be automatically collected on a regular basis. There are two ways to accomplish aut...
Fri, 3 Mar, 2017 at 10:14 AM
How to Add /Remove / Modify what devices show up on the Phones Tab
PathSolutions TotalView interrogates Ethernet switches to learn which MAC addresses exist on each switch interface. Each MAC address is checked to see if...
Fri, 3 Mar, 2017 at 10:16 AM
Editing the OUIFilter.cfg file
The first three octets of a MAC address is what is called the “OUI” or Organizationally Unique Identifier. This identifies the hardware manufacturer of ...
Fri, 3 Mar, 2017 at 10:19 AM
ShoreTel Connector: Setting Up Alerts for Bad Calls
To add Alerts on bad calls you can use the CDR tab in the Config Tool. Then click on the “Add Button” and you should see the box below A “bad call” is u...
Fri, 3 Mar, 2017 at 10:20 AM
Resetting Error Counters in PathSolutions (after resetting error counters on switch)
Stop the PathSolutions service,  go into the \data directory, then delete the IP address file that is associated with that device. Then start the serv...
Fri, 3 Mar, 2017 at 10:22 AM
Validate License
Use Config Tool – Under the License Tab, click on the Change/Validate license button. Then click on the Check License button. It will let you know if it...
Fri, 3 Mar, 2017 at 10:28 AM
Configuration For Use with a Proxy Server
Proxy Server Details: When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions licen...
Fri, 3 Mar, 2017 at 10:28 AM