PathSolutions Support Portal

Guidelines 4

• Is PathSolutions’ TotalView safe to use on the Internet?
• Best Practices for Using PathSolutions on a Network
• Network Assessment/VoIP Assessment Procedure Best Practices
• TotalView Database Maintenance

Misc 13

• Moving TotalView to a new server
• The network monitoring page will not load, just comes up blank. Also the “PathSolutions TotalView” service will not start.
• Install TotalView with Command line arguments
• Disable Arp , Subnet and Default Router Issue Notification
• Configure SMTP Server on TotalView Server

View all 13

Configuration 71

• Modifying Your Map Zoom Levels
• TotalView User Passwords
• Some Switch manufacturers report anomalous errors on VLAN interfaces.
• Map registry variables that can be used to adjust map’s queries of devices
• No IP’s are being displayed on the connected tab

View all 71

Virtual Systems 0

Ports 1

• TotalView Communications Access / Port Security Requirements

Device Backup 1

• FortiNet/FortiGate Device Backup Failure

Alerts 3

• Configuring Syslog Alerts
• TotalView Email Alert Priority
• Troubleshooting Alerts

Assessment Report 3

• Graphs do not appear saving the Network Assessment Report in another directory
• Network Assessment Procedure Best Practices
• Accessing your Assessment Report

Create Your Own Email Template 1

• Create Your Own Email Template

Creating Alerts 0

Emailed Template Report Options 0

Reports 2

• Changing the URL for TotalView Reports
• TotalView Email Priority

Misc 34

• WinHttpSendRequest Error
• Emailed Template Report Options
• Monitoring Temperature for Device
• Automate the “Update” button
• How do I assign descriptive names to interfaces?

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FAQ 9

• Automate Collection of Routing Table, Bridge Table and Arp cache
• Installing an Offline License
• Hard Coding SNMP Version into TotalView
• Gathering Path Analysis Debug Information
• Why is jitter higher than latency?

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Getting Started 3

• TotalView 8 Upgrade Slow to Start
• Cloud Monitoring: Salesforce.com
• Adding More Devices to TotalView after the Initial Wizard Scan

Configurations 0

HP VLAN Queries 0

Misc 3

• What are Operationally and Administratively Down Interfaces
• Interfaces not displaying any data / License Limitations
• Additional (non-physical) interfaces seen on switches

Misc 0

Misc 2

• Power over Ethernet (PoE) switch support
• PoE Stats on Cisco 3000 series switches do not match

Misc 2

• DSCP Tag / QoS Tag Stripped
• Is TotalView safe to use on the Internet?

Misc 1

• Best Practices for Using PathSolutions TotalView on a Network

Misc 1

• Emails are not being received from PathSolutions

Misc 9

• SNMP Reliability
• HP ProCurve 2610 Switch SNMP Vlan Queries
• Enable SNMP for Mitel
• How to Configure RO SNMP on a Switch / Router
• Enable SNMP on Windows Server

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Call Path 0

Stack Switches 0

Map 6

• Map Giving False Alerts/Map Stability
• Dynamic Network Map Video
• Modifying Size of Ping Points on Map
• Creating a dynamically updating network map
• The Lines on Map Change from Green to Black to White every couple of seconds.

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Enterprise Module 2

• Enterprise Module Datawarehouse Configuration
• Enterprise Module ODBC database sizing and performance

MSP Portal 0

Phones 4

• No IP’s are being displayed on the Phones tab
• ShoreTel 12 uses a different MySQL port to connect and fetch CDR
• Not seeing Phones in the Phones Tab
• Number of Phone Calls During Call Simulations

ShoreTel Connector 2

• ShoreTel Deployment
• Debugging ShoreTel Connector CDR Alerting

VoIP Call Simulations 10

• Using the Call Simulator from the Command Line
• Call Simulation using Avaya VoIP phone as IP destination
• LinkTroubleshooting and DSCP (QOS)
• Recommended best practices for VoIP assessments
• Call Simulator: Bulk data Codec

View all 10

Misc 1

• Troubleshooting Wireless Access Points, Microwave links, & Satellite links

Misc 9

• TotalView Collection of ARP Bridge and Routing Table Information
• Cisco routers show high CPU utilization when polling ARP cache or routing table information
• Aggregate Peak Backplane Utilization
• Firewall Port / Protocol requirements for TotalView
• What kind of database does PathSolutions Use?

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Documentation 2

• PathSolutions Documentation
• Red ? on a Device

Misc 13

• Syslog Sends Back Different IP on Alerts
• Device Shows Red X
• How to UnInstall TotalView
• Admin Rights for Totalview Installation and Operation
• Re-Directing Poll Failure Messages

View all 13

Misc 53

• DSCP return packets being stripped?
• Create a Debug Log for a Device
• Why is my device showing up with a description of (none)?
• Alerts keep showing lost connectivity with device
• Extreme Switches and BridgeTables

View all 53

Device Down 1

• TotalView not showing device powered down

Firewalls 0

Proxy Server 0

Vlan ID 1

• Port Vlan ID shows as “None” but Vlan is Assigned on Device

VoIP 2

• When TroubleShooting VoIP
• CMD line traceroute works, but Call Sim does not, Firewall

SNMP 2

• Router CPU utilization spikes during SNMP query using SNMP View
• Slow SNMP Responses from Devices

Map 3

• Custom map shows “Loading…” continuously on the web page
• Map Giving False Alerts
• Getting Sporadic Alerts from Map

Error 4

• “Out of Memory” Error
• Error 12002
• Call Path Tab appears to be showing wrong route / showing Routing Loop
• Call Simulator not working properly

Misc 0