PathSolutions Support Portal

Guidelines 8

• Is PathSolutions’ TotalView safe to use on the Internet?
• PathSolutions Passwords
• Using symbols in SNMP Community Strings
• Best Practices for Using PathSolutions on a Network
• Recommended best practices for VoIP assessments

View all 8

Misc 26

• Device Debug Red X
• How to UnInstall TotalView
• Admin Rights for Totalview Installation
• Re-Directing Poll Failure Messages
• Cisco Class Based QoS (CBQoS) Indexes Do Not Match

View all 26

Configuration 94

• Syslog Sends Back Different IP on Alerts
• Admin Rights for TotalView Installation
• Re-Directing Poll Failure Messages
• Cisco Class Based QoS (CBQoS) Indexes Do Not Match
• Device name shows as “none” on Devices tab

View all 94

Virtual Systems 1

• Virtual Servers and Call Simulator

Ports 1

• TotalView Communications Access / Port Security Requirements

Device Backup 1

• FortiNet/FortiGate Device Backup Failure

Alerts 7

• Alerts keep showing lost connectivity with device
• Emails are not being received from PathSolutions
• How to detect Connection Loss / Communication Failure
• Setting Up Alerts for Bad Calls with the ShoreTel Connector
• Configuring Syslog Alerts

View all 7

Assessment Report 3

• Graphs do not appear saving the Network Assessment Report in another directory
• Network Assessment Procedure Best Practices
• Accessing your Assessment Report

Create Your Own Email Template 1

• Create Your Own Email Template

Creating Alerts 0

Emailed Template Report Options 1

• Emailed Template Report Options

Reports 4

• SNMP Reliability
• Emails are not being received from PathSolutions
• Changing the URL for TotalView Reports
• TotalView Email Priority

Misc 46

• Syslog Sends Back Different IP on Alerts
• Device Debug Red X
• How to UnInstall TotalView
• Admin Rights for Totalview Installation
• Re-Directing Poll Failure Messages

View all 46

FAQ 9

• Automate Collection of Routing Table, Bridge Table and Arp cache
• Installing an Offline License
• Hard Coding SNMP Version into TotalView
• Gathering Path Analysis Debug Information
• Why is jitter higher than latency?

View all 9

Getting Started 3

• TotalView 8 Upgrade Slow to Start
• Cloud Monitoring: Salesforce.com
• Adding More Devices to TotalView after the Initial Wizard Scan

Configurations 1

• Extreme Switches and Bridge Tables

HP VLAN Queries 1

• HP ProCurve Switch SNMP Vlan Queries

Misc 11

• Syslog Sends Back Different IP on Alerts
• Aggregate Peak Backplane Utilization
• What are Operationally and Administratively Down Interfaces
• How do I assign descriptive names to interfaces?
• Some switch manufacturers report anomalous errors on VLAN interfaces.

View all 11

Misc 2

• When TroubleShooting VoIP
• MOS Score

Misc 2

• Power over Ethernet (PoE) switch support
• PoE Stats on Cisco 3000 series switches do not match

Misc 4

• DSCP Tag / QoS Tag Stripped
• Is TotalView safe to use on the Internet?
• PathSolutions Passwords
• Analyzing IP communication in a hosted environment when end users are Remote Users

Misc 1

• Best Practices for Using PathSolutions TotalView on a Network

Misc 1

• Emails are not being received from PathSolutions

Misc 14

• Cisco Class-Based QoS (CBQoS) Indexes Do Not Match
• SNMP Reliability
• HP ProCurve 2610 Switch SNMP Vlan Queries
• Enable SNMP for Mitel
• Using symbols in SNMP Community Strings

View all 14

Call Path 1

• Call Path Tab appears to be showing wrong route / showing Routing Loop

Stack Switches 1

• Monitoring Stack Switches

Map 9

• Map Giving False Alerts/Map Stability
• Getting Sporadic Alerts from Map
• Dynamic Network Map Video
• Modifying Size of Ping Points on Map
• Modifying Your Map Zoom Levels

View all 9

Enterprise Module 2

• Enterprise Module Datawarehouse Configuration
• Enterprise Module ODBC database sizing and performance

MSP Portal 1

• Debugging MSP Portal Posts

Phones 13

• DSCP Tag / QoS Tag Stripped
• Call Simulation using Avaya VoIP phone as IP destination
• No IP’s are being displayed on the Phones tab
• Phones missing on the Phones Tab
• Phones Tab includes devices that are not VoIP Phones

View all 13

ShoreTel Connector 2

• ShoreTel Deployment
• Debugging ShoreTel Connector CDR Alerting

VoIP Call Simulations 18

• Using the Call Simulator from the Command Line
• DSCP return packets being stripped?
• Call Simulator not working properly
• DSCP Tag / QoS Tag Stripped
• Call Simulation using Avaya VoIP phone as IP destination

View all 18

Misc 1

• Troubleshooting Wireless Access Points, Microwave links, & Satellite links

Misc 15

• TotalView Collection of ARP Bridge and Routing Table Information
• Re-Directing Poll Failure Messages
• Custom map shows “Loading…” continuously on the web page
• Cisco routers show high CPU utilization when polling ARP cache or routing table information
• Aggregate Peak Backplane Utilization

View all 15

Documentation 3

• Device name shows as “none” on Devices tab
• PathSolutions Documentation
• Red ? on a Device

Misc 16

• Syslog Sends Back Different IP on Alerts
• TotalView Collection of ARP Bridge and Routing Table Information
• Device Shows Red X
• How to UnInstall TotalView
• Admin Rights for Totalview Installation and Operation

View all 16

Misc 81

• Syslog Sends Back Different IP on Alerts
• TotalView Collection of ARP Bridge and Routing Table Information
• Device Debug Red X
• Admin Rights for TotalView Installation
• Re-Directing Poll Failure Messages

View all 81

Device Down 2

• Device name shows as “none” on Devices tab
• TotalView not showing device powered down

Firewalls 0

Proxy Server 1

• Cannot Connect to License Server

Vlan ID 1

• Port Vlan ID shows as “None” but Vlan is Assigned on Device

VoIP 2

• When TroubleShooting VoIP
• CMD line traceroute works, but Call Sim does not, Firewall

SNMP 3

• Device name shows as “none” on Devices tab
• Router CPU utilization spikes during SNMP query using SNMP View
• Slow SNMP Responses from Devices

Map 3

• Custom map shows “Loading…” continuously on the web page
• Map Giving False Alerts
• Getting Sporadic Alerts from Map

Error 5

• Device name shows as “none” on Devices tab
• “Out of Memory” Error
• Error 12002
• Call Path Tab appears to be showing wrong route / showing Routing Loop
• Call Simulator not working properly

Misc 0