Misc

ShoreTel Connector: Setting Up Alerts for Bad Calls
To add Alerts on bad calls you can use the CDR tab in the Config Tool. Then click on the “Add Button” and you should see the box below A “bad call” is u...
Fri, 3 Mar, 2017 at 10:20 AM
Resetting Error Counters in PathSolutions (after resetting error counters on switch)
Stop the PathSolutions service,  go into the \data directory, then delete the IP address file that is associated with that device. Then start the serv...
Fri, 3 Mar, 2017 at 10:22 AM
Validate License
Use Config Tool – Under the License Tab, click on the Change/Validate license button. Then click on the Check License button. It will let you know if it...
Fri, 3 Mar, 2017 at 10:28 AM
Configuration For Use with a Proxy Server
Proxy Server Details: When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions licen...
Fri, 3 Mar, 2017 at 10:28 AM
Moving over Historical & Configuration Files
Move your important PathSolutions files by going to: C:\Program Files(86)\PathSolutions\TotalView In your TotalView folder, copy the Data Folder, Not...
Fri, 3 Mar, 2017 at 10:29 AM
Back Up TotalView Files
To Back Up your important PathSolutions files go to: C:\Program Files(86)\PathSolutions\TotalView In your TotalView folder, copy the Data Folder, Not...
Fri, 3 Mar, 2017 at 10:29 AM
Adding a unique description to your Alert Emails
Add the %DEVICE-GROUP% field to your alert emails where you want them to display. This involves editing the alert email message text files (In your Tota...
Fri, 3 Mar, 2017 at 10:30 AM
Customizing the Daily Reports to show something other than “TotalView”
The Daily Reports is Fully Customizable. Daily Reports can be changed to show something other than "TotalView" as follows:  Run RegEdi...
Fri, 3 Mar, 2017 at 10:30 AM
Resolve IP addresses from Mac Addresses
Go to the Tools tab and click the “Update” button, PathSolutions will query the ARP cache information from all monitored devices. You can use the tools...
Fri, 3 Mar, 2017 at 10:31 AM
Resolving IP addresses to MAC Addresses
If you go to the Tools tab and click on “Update”, PathSolutions will query the ARP cache information from all monitored devices. You can then use the t...
Fri, 3 Mar, 2017 at 10:31 AM