PathSolutions Support Portal

To add Alerts on bad calls you can use the CDR tab in the Config Tool. Then click on the “Add Button” and you should see the box below A “bad call” is u...

Stop the PathSolutions service,  go into the \data directory, then delete the IP address file that is associated with that device. Then start the serv...

Use Config Tool – Under the License Tab, click on the Change/Validate license button. Then click on the Check License button. It will let you know if it...

Proxy Server Details: When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions licen...

Move your important PathSolutions files by going to: C:\Program Files(86)\PathSolutions\TotalView In your TotalView folder, copy the Data Folder, Not...

To Back Up your important PathSolutions files go to: C:\Program Files(86)\PathSolutions\TotalView In your TotalView folder, copy the Data Folder, Not...

Add the %DEVICE-GROUP% field to your alert emails where you want them to display. This involves editing the alert email message text files (In your Tota...

The Daily Reports is Fully Customizable. Daily Reports can be changed to show something other than "TotalView" as follows:  Run RegEdi...

Go to the Tools tab and click the “Update” button, PathSolutions will query the ARP cache information from all monitored devices. You can use the tools...

If you go to the Tools tab and click on “Update”, PathSolutions will query the ARP cache information from all monitored devices. You can then use the t...