Go to the Tools tab and click the “Update” button, PathSolutions will query the ARP cache information from all monitored devices. You can use the tools to do the translation or “Download” everything to a spreadsheet and view it in Excel. The Excel spreadsheet has different tabs in the spreadsheet. The ARP Cache is the one you would want to see.

It will show all of the ARP cache information from all of the monitored devices so the IP addresses can be translated to/from MAC addresses on the network.

Note: If the MAC address that is being looked for does not show up in the list, this may be due to one of the following:

  1.  All of the Routers are not being monitored in the Network Environment
  2.  The device communicates with a local server and thus does not need to communicate with any routers (in which case, add SNMP support to the local server and add it to monitoring).
  3.  When “Update” was clicked, we show the current ARP cache information on all of the devices. MAC addresses will expire out of ARP caches after 5 minutes (typically) of non-use. If the device is quiet (dormant and not communicating), then nobody will know about it’s information until it speaks up.