Can you add the following information to page 165 on the TotalView document, at the bottom of the page. Also add it to the same section of the IR document.

Alert Output Destinations

Alerts can be sent to multiple destinations simultaneously. When creating an alert in the config tool on the Alerts, Syslog, or CDR tabs, the following can be entered on the “Email address” field, separated by a comma:

Email address destination (user@company.com) ß Email address destination

#www.servername.com/submitfile.asp ß Web portal post alert

&10.0.0.10 ß Syslog server alert*

* All messages are sent with facility:1 and severity:1 except when a device becomes responsive again after an outage where is will be facility:1 and severity:6

An example is as follows:

jdoe@company.com,fred@company.com,#www.servername.com/submitfile.asp,&10.0.0.10

The above would send two emails, post the alert to the MSP portal specified, and send a syslog alert to the specified server.