Misc

OutBound Discards on Interfaces
Packets are discarded because the transmitting machine may have run out of outbound packet buffers. (Packets can’t be transmitted because they are deferre...
Wed, 1 Jun, 2016 at 11:55 AM
Duplex Setting
If the Duplex value shows a red asterisk (*) behind the label, it indicates that the duplex setting could not be read from the device because the devic...
Mon, 16 Jan, 2017 at 2:55 PM
TotalView Fails to Connect to License Server
When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions license server on the Internet ...
Mon, 16 Jan, 2017 at 2:55 PM
Downloading Excel File
After clicking on the “Download Excel” file in PathSolutions you will see a pop-up box from Microsoft. “The file you are trying to open, “file name.xls”...
Wed, 1 Jun, 2016 at 12:08 PM
Not seeing device in the monitored list
For any device, Check to see if you can ping your device using the Poll Device Tool (it will require entering the SNMP string to see if you get a response...
Wed, 1 Jun, 2016 at 12:09 PM
Weather report shows Error Rate on Interface, but no Tx or Rx Peak Daily Utilization
That could be that the interfaces have little to no utilization (5 packets sent in a 5 minute period would show up as 0.00% utilization). But if 4 of thos...
Wed, 1 Jun, 2016 at 12:10 PM
Analyzing IP communication in a hosted environment when end users are Remote Users
When folks are working remotely, it is usually over a VPN tunnel. Trying to debug these connections can be difficult because there are so many carriers in...
Wed, 1 Jun, 2016 at 12:11 PM
Configuring TotalView For Use with a Proxy Server Firewall
Proxy Server Details: When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions license...
Mon, 16 Jan, 2017 at 2:59 PM
Poll does not complete every 5 minutes
Browse to http://servername:8084/SwMonAdmin.htm (replace “servername” with your server name). This will show us what is happening with our communications ...
Wed, 1 Jun, 2016 at 12:15 PM
Frame Too Long Errors
When you get a bunch of “frame too long” errors, it typically means that the device connected to the other side of the connection is sending frames that a...
Wed, 1 Jun, 2016 at 12:19 PM