Misc

Configuring TotalView For Use with a Proxy Server Firewall
Proxy Server Details: When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions license...
Mon, 16 Jan, 2017 at 2:59 PM
Poll does not complete every 5 minutes
Browse to http://servername:8084/SwMonAdmin.htm (replace “servername” with your server name). This will show us what is happening with our communications ...
Wed, 1 Jun, 2016 at 12:15 PM
Frame Too Long Errors
When you get a bunch of “frame too long” errors, it typically means that the device connected to the other side of the connection is sending frames that a...
Wed, 1 Jun, 2016 at 12:19 PM
The MAC address does not show up
If the MAC address that you are looking for does not show up in the list, this may be due to one of the following:  You are not monitoring all ...
Wed, 18 Jan, 2017 at 1:06 PM
“The ODBC Connection could not be verified due to the following error: Error 27502. Could not connect to MySQL ‘localhost’. Do you want to continue with the installation anyway?”
This error message will appear if the ODBC drivers for the ShoreTel Connector have already been installed.   This is not an issue.  Click “Yes” to continu...
Wed, 1 Jun, 2016 at 12:24 PM
Cisco ASA firewall 9.1(2) & earlier fails to respond
Cisco ASA firewalls 9.1(2) & earlier have a maximum SNMP packet size of 480 bytes. As a result of this small packet size, many SNMP requests may be t...
Wed, 18 Jan, 2017 at 1:09 PM
Testing SNMP communications
To verify SNMP communication from the server to a device, download and use the SNMP Poll Device tool: Run the tool and enter the IP address and SNMP...
Wed, 18 Jan, 2017 at 1:12 PM
Call Simulator-Calls Ramping up on their own
If it is set to 1 call, but occasionally spikes above that, it means that the computer’s CPU is completely occupied with some other process that might be ...
Wed, 18 Jan, 2017 at 1:14 PM
Juniper JunOS Device not responding to SNMP Queries
If a juniper switch/router is not longer responding to TotalView.  The SNMP service may be in a bad state and need to be restarted.    Issue the followi...
Wed, 28 Feb, 2024 at 6:56 AM
Cisco Disable Class Based QoS Checking
Under certain circumstances the process of checking the Class Based QoS settings can cause a timeout/poll failure on certain Cisco devices.  You can disable...
Wed, 10 May, 2017 at 8:47 AM