PathSolutions Support Portal

Misc 81

• Syslog Sends Back Different IP on Alerts
• TotalView Collection of ARP Bridge and Routing Table Information
• Device Debug Red X
• Admin Rights for TotalView Installation
• Re-Directing Poll Failure Messages

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Device Down 2

• Device name shows as “none” on Devices tab
• TotalView not showing device powered down

Proxy Server 1

• Cannot Connect to License Server

Vlan ID 1

• Port Vlan ID shows as “None” but Vlan is Assigned on Device

VoIP 2

• When TroubleShooting VoIP
• CMD line traceroute works, but Call Sim does not, Firewall

SNMP 3

• Device name shows as “none” on Devices tab
• Router CPU utilization spikes during SNMP query using SNMP View
• Slow SNMP Responses from Devices

Map 3

• Custom map shows “Loading…” continuously on the web page
• Map Giving False Alerts
• Getting Sporadic Alerts from Map

Error 5

• Device name shows as “none” on Devices tab
• “Out of Memory” Error
• Error 12002
• Call Path Tab appears to be showing wrong route / showing Routing Loop
• Call Simulator not working properly