To Create a debug log for a device.

  1. In TotalView 9 use the Config Editor Tool to edit the DeviceDebug.cfg file. 
  2. Add the IP address of the device to the list and click on the save button to save the file
  3. Click on the Yellow button to restart the PathSolutions TotalView service.
  4. Once the red “?” shows up, stop the PathSolutions Totalview service.
  5. Go into the “Web” directory and look for a “Debug###.###.###.###.txt” file. This is the debug log file that was created in communicating with the device.
  6. Zip this file up and send it to support@pathsolutions.com.
  7. Make sure to go back to that Config editor and reverse the process, otherwise that debug file will grow too large.