Misc

DSCP return packets being stripped?
The End to End Call Simulator Test will send out ICMP echo (ping) packets. Many/most devices are programmed to take the inbound packet and simply swap the...
Thu, 12 Jan, 2017 at 2:39 PM
Create a Debug Log for a Device
To Create a debug log for a device. On the TotalView Host use the Config Editor Tool to edit the DeviceDebug.cfg file.  Add the IP address of the devic...
Tue, 31 Aug, 2021 at 8:02 AM
Why is my device showing up with a description of (none)?
If your device shows up with a description of (none) in the “Device Name” column, you can open up a case with the Manufacturer and ask them why the device...
Tue, 31 May, 2016 at 1:22 PM
Alerts keep showing lost connectivity with device
In the “Config Tool” under the Polling Tab, You may want to Increase the number of retries up to 5, and also increase the “Declare a poll failed if it doe...
Thu, 12 Jan, 2017 at 2:43 PM
Extreme Switches and BridgeTables
On some older models of Extreme switches, you need to enter the following command to have it show the bridge table: Summit24:9 # enable snmp dot1dTpFdbT...
Thu, 12 Jan, 2017 at 2:45 PM
Deferred Transmissions
Deferred Transmissions occur when you have too much traffic to transmit on an interface and the packet cannot be immediately transmitted (and has to be de...
Tue, 31 May, 2016 at 1:29 PM
What to do if you see a Spike of Latency
If you see a spike of latency, you should do a call path mapping from the PathSolutions server IP address to the IP address of the device with the spike o...
Tue, 31 May, 2016 at 1:30 PM
Ignoring Unknown Protocol Errors
Devices will increment the “Inbound Unknown Protocols” error counters on interfaces if strange protocols are received. This is typically when network adap...
Thu, 4 May, 2017 at 10:13 AM
Using symbols in SNMP Community Strings
Symbols like the “@” sign should NOT be used in SNMP community strings. This is due to some manufacturers’ devices using the “@” sign for special purposes...
Thu, 12 Jan, 2017 at 2:48 PM
Authentication
PathSolutions offers basic MD5 encrypted authentication to the web pages. If you desire a higher level of authentication, it is recommended that a VPN t...
Tue, 31 May, 2016 at 1:54 PM