If alerts are or are not being generated correctly for calls in the CDR database, the following can be used to help troubleshoot the alerting mechanism:
- Run RegEdit
- Navigate to HKEY_LOCAL_MACHINE/SOFTWARE/WOW6432Node/NetLatency/SwitchMonitor
- Change: EventLogLevel to Hex: 800000F
- Stop and restart the service
- Wait until the call is made, or the event conditions occur, then check CDRLog.txt in the program files folder.