When Debugging the display of Cisco Queuing information from a given device please follow this procedure:

  1. Download http://files.pathsolutions.com/download/GetCiscoQueueing.zip
  2. Unzip into a directory
  3. Open a CMD window and change directory into that directory
  4. Run: GetCiscoQueueing public -d > Output.txt (replace the IP address and community string with your router and community)
    1. Check Output.txt to see if it is showing good responses from the router, and shows the queues.
  5. Email the output file to support@pathsolutions.com
  6. If possible include a portion of the Device configuration for the queues and how they are defined