Phones

DSCP Tag / QoS Tag Stripped
If you do an “end-to-end” call simulation to a remote IP address, it is sending ICMP ECHO packets (ping packets) to the end destination. The end desti...
Tue, 22 Nov, 2016 at 3:06 PM
Call Simulation using Avaya VoIP phone as IP destination
When doing a call simulation and using an Avaya VoIP phone as the IP destination, the phone will firewall itself and block a large portion of the simulate...
Tue, 31 May, 2016 at 7:44 AM
No IP’s are being displayed on the Phones tab
The Phones tab looks for the MAC address OUI (first three octets of a MAC address) to determine if a phone is connected to a switch interface. If I...
Tue, 22 Nov, 2016 at 3:09 PM
Phones missing on the Phones Tab
In order for a phone to show up on the Phones tab, the ethernet switch where the phone is connected must be monitored.  The interface where the phone is ...
Tue, 22 Nov, 2016 at 3:22 PM
Phones Tab includes devices that are not VoIP Phones
When looking at list of phones in the “PHONES” tab, you may see a few devices that are included that are not actually VoIP devices. The MAC addresses o...
Tue, 22 Nov, 2016 at 3:23 PM
Recommended best practices for VoIP assessments
Performing a VoIP assessment with PathSolutions TotalView will provide a lot more details of network health and capability than any other VoIP assessment ...
Tue, 22 Nov, 2016 at 3:24 PM
How to Add/Remove/Modify what devices show up on the Phones Tab
TotalView interrogates Ethernet switches to learn which MAC addresses exist on each switch interface. Each MAC address is checked to see if it is asso...
Tue, 22 Nov, 2016 at 3:17 PM
MOS Score
The MOS Score is the Mean opinion score – a test that has been used for decades in telephony networks to obtain the human user’s view of the quality o...
Tue, 22 Nov, 2016 at 3:26 PM
ShoreTel 12 uses a different MySQL port to connect and fetch CDR
ShoreTel has changed the MySQL port used to connect to the CDR database on ShoreTel 12. Use the following procedure to change the PathSolutions Shor...
Tue, 22 Nov, 2016 at 3:26 PM
Editing the OUIFilter.cfg file
The first three octets of a MAC address is what is called the “OUI” or Organizationally Unique Identifier. This identifies the hardware manufacture...
Tue, 22 Nov, 2016 at 3:27 PM