PathSolutions Support Portal

The Phones tab looks for the MAC address OUI (first three octets of a MAC address) to determine if a phone is connected to a switch interface. If I...

In order for a phone to show up on the Phones tab, the ethernet switch where the phone is connected must be monitored.  The interface where the phone is ...

When looking at list of phones in the “PHONES” tab, you may see a few devices that are included that are not actually VoIP devices. The MAC addresses o...

Performing a VoIP assessment with PathSolutions TotalView will provide a lot more details of network health and capability than any other VoIP assessment b...

TotalView interrogates Ethernet switches to learn which MAC addresses exist on each switch interface. Each MAC address is checked to see if it is asso...

The MOS Score is the Mean opinion score – a test that has been used for decades in telephony networks to obtain the human user’s view of the quality o...

ShoreTel has changed the MySQL port used to connect to the CDR database on ShoreTel 12. Use the following procedure to change the PathSolutions Shor...

To add Alerts on bad calls you can use the CDR tab in the Config Tool. Then click on the “Add Button” and you should see the box below A “bad call” is...

If you don’t see phones in the “Phones” tab, it may be due to one of the following: 1) The Ethernet switch where the phones are connected is not mon...

Laptops should be able to do up to 50 calls before the laptop becomes the limiting factor in a call simulation. Desktops can usually go to 100 calls. Phy...