TFTP Unable to copy
If TFTP is unable to copy, a firewall may be blocking it.
Tue, 31 May, 2016 at 2:02 PM
Phones Tab includes devices that are not VoIP Phones
When looking at list of phones in the “PHONES” tab, you may see a few devices that are included that are not actually VoIP devices. The MAC addresses of s...
Tue, 31 May, 2016 at 2:04 PM
Cisco 3500 & 3700 series of switches respond slowly to polling SNMP information
Refer to Cisco’s technote on this: http://www.cisco.com/en/US/tech/tk648/tk362/technologies_tech_note09186a00800948e6.shtml It is not recommended to...
Thu, 12 Jan, 2017 at 2:57 PM
Service Startup is Slow
The service attempts to communicate with network devices via the SNMPv2c protocol. If a device fails to respond to the SNMPv2c queries, the service will a...
Wed, 1 Jun, 2016 at 7:38 AM
Cannot Connect to License Server
When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions license server on the Internet...
Thu, 12 Jan, 2017 at 2:58 PM
System is not monitoring a specific switch or router
The device must be configured to support SNMP v1 or preferably SNMP v2c. If the device is unable to support either of these protocols, then it cannot be ...
Thu, 12 Jan, 2017 at 2:59 PM
Specific Interfaces are Not Showing Up on the Interface Listing
Interfaces can be ignored if they offer no monitoring value. Look in the C:\Program Files\PathSolutions\TotalView\IgnoreList.cfg file. This file con...
Thu, 12 Jan, 2017 at 3:00 PM
Emails are not being received from PathSolutions
Alerts and the Daily Network Weather Report are all sent out via email. The system must have a valid connection to an SMTP mailserver or SMTP mail rela...
Thu, 12 Jan, 2017 at 3:01 PM
Receiving Poll Failure Email Notification
PathSolutions will attempt to query network information from all configured network devices within the time allotted for the poll frequency. If the net...
Mon, 16 Jan, 2017 at 2:20 PM
How to detect Connection Loss / Communication Failure
There are three types of alerting that can be employed to detect connection loss in TotalView. 1) If the device is being monitored, TotalView can be con...
Mon, 16 Jan, 2017 at 2:22 PM