Ignoring Unknown Protocol Errors
Devices will increment the “Inbound Unknown Protocols” error counters on interfaces if strange protocols are received. This is typically when network adap...
Thu, 4 May, 2017 at 10:13 AM
Using symbols in SNMP Community Strings
Symbols like the “@” sign should NOT be used in SNMP community strings. This is due to some manufacturers’ devices using the “@” sign for special purposes...
Thu, 12 Jan, 2017 at 2:48 PM
Call Simulation using Avaya VoIP phone as IP destination
When doing a call simulation and using an Avaya VoIP phone as the IP destination, the phone will firewall itself and block a large portion of the simulate...
Tue, 31 May, 2016 at 1:44 PM
No IP’s are being displayed in Connected Tab
You may need to add the Routers (Servers & Firewalls) that your switches are connected to in order to display IP addresses.
Thu, 12 Jan, 2017 at 2:49 PM
LinkTroubleshooting and DSCP (QOS)
When doing a Link Troubleshooting test, this is typically done on the Internet to determine which ISP is causing loss, latency, or jitter. DSCP marking in...
Tue, 31 May, 2016 at 1:52 PM
PathSolutions offers basic MD5 encrypted authentication to the web pages. If you desire a higher level of authentication, it is recommended that a VPN t...
Tue, 31 May, 2016 at 1:54 PM
The service had stopped and will not reload
If PathSolutions Service has stopped and doesn’t reload, it may be because two different systems running PathSolutions is trying to check into the PathSol...
Tue, 31 May, 2016 at 1:56 PM
OID’s and MIBS Queried by PathSolutions
MIB RFC OID Description Type Max Access MIB-II RFC1213 SysDescrID Octet String Read MIB-II RFC1213 SysUpTime Timeticks...
Tue, 31 May, 2016 at 1:57 PM
The TotalView page will not load, just comes up blank. Also the “PathSolutions TotalView” service will not start.
PathSolutions licenses are locked to a unique MAC address. If you are moving this license from one system to another, you will need to send support@paths...
Thu, 12 Jan, 2017 at 2:53 PM
User Interface not Coming Up After Running Through Config Wizard
Problem may be a network printer or device that doesn’t want to respond to PathSolutions queries. Once device(s) is removed, the monitoring should work...
Thu, 12 Jan, 2017 at 2:55 PM