Misc

Not seeing device in the monitored list
For any device, Check to see if you can ping your device using the Poll Device Tool (it will require entering the SNMP string to see if you get a response...
Wed, 1 Jun, 2016 at 12:09 PM
Weather report shows Error Rate on Interface, but no Tx or Rx Peak Daily Utilization
That could be that the interfaces have little to no utilization (5 packets sent in a 5 minute period would show up as 0.00% utilization). But if 4 of thos...
Wed, 1 Jun, 2016 at 12:10 PM
Analyzing IP communication in a hosted environment when end users are Remote Users
When folks are working remotely, it is usually over a VPN tunnel. Trying to debug these connections can be difficult because there are so many carriers in...
Wed, 1 Jun, 2016 at 12:11 PM
Configuring TotalView For Use with a Proxy Server Firewall
Proxy Server Details: When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions license...
Mon, 16 Jan, 2017 at 2:59 PM
Back Up PathSolutions Files
To Back Up your important PathSolutions files go to: C:\Program Files(86)\PathSolutions\TotalView In your TotalView folder, copy the Data F...
Mon, 16 Jan, 2017 at 3:00 PM
Adding a Port Description using PathSolutions if a Switch Does Not Allow for Ports to be Named or adjust Port Speed
If a switch doesn’t allow for ports to be named on the switch itself there is a config file than can be edited so that a Description shows up under the De...
Fri, 19 May, 2017 at 11:24 AM
Poll does not complete every 5 minutes
Browse to http://servername:8084/SwMonAdmin.htm (replace “servername” with your server name). This will show us what is happening with our communications ...
Wed, 1 Jun, 2016 at 12:15 PM
Frame Too Long Errors
When you get a bunch of “frame too long” errors, it typically means that the device connected to the other side of the connection is sending frames that a...
Wed, 1 Jun, 2016 at 12:19 PM
The MAC address does not show up
If the MAC address that you are looking for does not show up in the list, this may be due to one of the following:  You are not monitoring all ...
Wed, 18 Jan, 2017 at 1:06 PM
“The ODBC Connection could not be verified due to the following error: Error 27502. Could not connect to MySQL ‘localhost’. Do you want to continue with the installation anyway?”
This error message will appear if the ODBC drivers for the ShoreTel Connector have already been installed.   This is not an issue.  Click “Yes” to continu...
Wed, 1 Jun, 2016 at 12:24 PM