Map registry variables that can be used to adjust map’s queries of devices
Map Update Variables If you want to adjust the Dynamic Network Map to work better in environments with high latency or devices that don’t respond rapidly ...
Mon, 23 Jan, 2017 at 1:42 PM
To have the “Show Advanced” button always show up on all the pages
The registry entry for that is as follows:  Run RegEdit  Navigate to HKEY_LOCAL_MACHINE/Software/Wow6432Node/NetLatency/SwitchMonitor  Create a...
Mon, 23 Jan, 2017 at 1:43 PM
How to Clear Out History on a Device
 Stop the PathSolutions TotalView service  Browse into the C:\Program Files (x86)\PathSolutions\TotalView\Data directory with Windows file e...
Mon, 23 Jan, 2017 at 1:45 PM
No IP’s are being displayed on the connected tab
You may need to add the Routers (Servers & Firewalls) that your switches are connected to in order to display IP addresses.
Mon, 23 Jan, 2017 at 1:46 PM
How to Configure RO SNMP on a Cisco Switch / Router
See Command Below snmp-server community community_string RO Replace “community_string” with the desired SNMP community string for this device. This co...
Mon, 23 Jan, 2017 at 1:47 PM
Phones and Network Equipment use same MAC prefix
If you have phones and network equipment that both use the same MAC prefix (OUI), then use the next digit to narrow it down in the OUIFilter.cfg file: 0...
Mon, 23 Jan, 2017 at 1:48 PM
Narrowing Down Phones / User’s Phones
The OUIFilter.cfg file allows you to enter more than the first three octets of a MAC address if necessary to narrow down the phones – or even a specific ...
Mon, 23 Jan, 2017 at 1:48 PM
The TotalView default page will not load, just comes up blank. Also the “PathSolutions TotalView” service will not start.
PathSolutions licenses are locked to a unique MAC address. If you are moving this license from one system to another, you will need to send support@pathso...
Mon, 23 Jan, 2017 at 1:49 PM
User Interface not Coming Up After Running Through Config Wizard
The Problem may be a network printer or device that doesn’t want to respond to PathSolutions queries. Once device(s) is removed, the monitoring should wor...
Mon, 23 Jan, 2017 at 1:55 PM
Phones Tab includes devices that are not VoIP Phones
When looking at list of phones in the “PHONES” tab, you may see a few devices that are included that are not actually VoIP devices. The MAC addre...
Mon, 23 Jan, 2017 at 1:55 PM