Misc

Service Startup is Slow
The service attempts to communicate with network devices via the SNMPv2c protocol. If a device fails to respond to the SNMPv2c queries, the service will a...
Wed, 1 Jun, 2016 at 7:38 AM
System is not monitoring a specific switch or router
The device must be configured to support SNMP v1 or preferably SNMP v2c. If the device is unable to support either of these protocols, then it cannot be ...
Thu, 12 Jan, 2017 at 2:59 PM
Specific Interfaces are Not Showing Up on the Interface Listing
Interfaces can be ignored if they offer no monitoring value. Look in the C:\Program Files\PathSolutions\TotalView\IgnoreList.cfg file. This file con...
Thu, 12 Jan, 2017 at 3:00 PM
Emails are not being received from PathSolutions
Alerts and the Daily Network Weather Report are all sent out via email. The system must have a valid connection to an SMTP mailserver or SMTP mail rela...
Thu, 12 Jan, 2017 at 3:01 PM
Receiving Poll Failure Email Notification
PathSolutions will attempt to query network information from all configured network devices within the time allotted for the poll frequency. If the net...
Mon, 16 Jan, 2017 at 2:20 PM
How to detect Connection Loss / Communication Failure
There are three types of alerting that can be employed to detect connection loss in TotalView. 1) If the device is being monitored, TotalView can be con...
Mon, 16 Jan, 2017 at 2:22 PM
How to determine if NIC speeds & Duplex Settings are set correctly
The interface speed of a link can be determined on the interface details web page for the interface. The speed and duplex setting is available for viewi...
Wed, 1 Jun, 2016 at 8:08 AM
Automate Quick Config Wizard to Scan for New Devices
The Quick Config wizard can be set to automatically scan for new devices on a regular basis. This is performed via Windows Scheduled Tasks, and running th...
Thu, 5 Dec, 2019 at 8:46 AM
Device uptime may not display correctly
If a monitored device is up for more than 1.3 years, the UpTime displayed may be incorrect. If a network device (switch, router, server) has been online...
Wed, 1 Jun, 2016 at 8:15 AM
MOS Score
The MOS Score is the Mean opinion score – a test that has been used for decades in telephony networks to obtain the human user’s view of the quality of...
Mon, 16 Jan, 2017 at 2:32 PM