Misc

Syslog Sends Back Different IP on Alerts
If TotalView is monitoring a router via one IP address, yet the device sends back syslog messages with a different interface’s IP address, TotalVie...
Wed, 30 Nov, 2016 at 1:49 PM
TotalView Collection of ARP Bridge and Routing Table Information
TotalView will collect bridge/route/ARP information:  Automatically Upon system startup/restart  Anytime you click on “Update” in the web...
Wed, 30 Nov, 2016 at 1:50 PM
Re-Directing Poll Failure Messages
Re-Directing Poll Failure Warning Messages If you don’t want the same person to receive the Poll Failure warning messages as the Daily Network Weath...
Wed, 30 Nov, 2016 at 1:52 PM
WinHttpSendRequest Error
WinHttpSendRequest error If the Config Tool, or the QuickConfig Wizard pops up with WinHttpSendRequest error 12175 when it tries to do a license ...
Wed, 30 Nov, 2016 at 2:01 PM
DSCP return packets being stripped?
The End to End Call Simulator Test will send out ICMP echo (ping) packets. Many/most devices are programmed to take the inbound packet and simply swap the...
Thu, 12 Jan, 2017 at 2:39 PM
Create a Debug Log for a Device
To Create a debug log for a device. On the TotalView Host use the Config Editor Tool to edit the DeviceDebug.cfg file.  Add the IP address of the devic...
Tue, 31 Aug, 2021 at 8:02 AM
Why is my device showing up with a description of (none)?
If your device shows up with a description of (none) in the “Device Name” column, you can open up a case with the Manufacturer and ask them why the device...
Tue, 31 May, 2016 at 1:22 PM
Alerts keep showing lost connectivity with device
In the “Config Tool” under the Polling Tab, You may want to Increase the number of retries up to 5, and also increase the “Declare a poll failed if it doe...
Thu, 12 Jan, 2017 at 2:43 PM
Map Giving False Alerts
You may be seeing white lines going from white to green to white or red dots going from red to green to red. White lines means we did not get any SN...
Thu, 12 Jan, 2017 at 2:44 PM
Extreme Switches and BridgeTables
On some older models of Extreme switches, you need to enter the following command to have it show the bridge table: Summit24:9 # enable snmp dot1dTpFdbT...
Thu, 12 Jan, 2017 at 2:45 PM