Misc
For any device, Check to see if you can ping your device using the Poll Device Tool (it will require entering the SNMP string to see if you get a response...
Wed, 1 Jun, 2016 at 12:09 PM
That could be that the interfaces have little to no utilization (5 packets sent in a 5 minute period would show up as 0.00% utilization). But if 4 of thos...
Wed, 1 Jun, 2016 at 12:10 PM
When folks are working remotely, it is usually over a VPN tunnel. Trying to debug these connections can be difficult because there are so many carriers in...
Wed, 1 Jun, 2016 at 12:11 PM
Proxy Server
Details: When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions license...
Mon, 16 Jan, 2017 at 2:59 PM
To Back Up your important PathSolutions files go to:
C:\Program Files(86)\PathSolutions\TotalView
In your TotalView folder, copy the Data F...
Mon, 16 Jan, 2017 at 3:00 PM
If a switch doesn’t allow for ports to be named on the switch itself there is a config file than can be edited so that a Description shows up under the De...
Fri, 19 May, 2017 at 11:24 AM
Browse to http://servername:8084/SwMonAdmin.htm (replace “servername” with your server name). This will show us what is happening with our communications ...
Wed, 1 Jun, 2016 at 12:15 PM
When you get a bunch of “frame too long” errors, it typically means that the device connected to the other side of the connection is sending frames that a...
Wed, 1 Jun, 2016 at 12:19 PM
If the MAC address that you are looking for does not show up in the list, this may be due to one of the following:
You are not monitoring all ...
Wed, 18 Jan, 2017 at 1:06 PM
This error message will appear if the ODBC drivers for the ShoreTel Connector have already been installed. This is not an issue. Click “Yes” to continu...
Wed, 1 Jun, 2016 at 12:24 PM