Configuration

Editing the OUIFilter.cfg file
The first three octets of a MAC address is what is called the “OUI” or Organizationally Unique Identifier. This identifies the hardware manufacturer...
Mon, 23 Jan, 2017 at 2:13 PM
Adding VoIP Phone to be seen in PathSolutions
The first three octets of a MAC address is what is called the “OUI” or Organizationally Unique Identifier. This identifies the hardware manufacturer o...
Mon, 23 Jan, 2017 at 2:14 PM
Web Configuration
If the web configuration is locked, and you want to unlock it, Use the Config Tool > Output tab and then check the box “Unlock Web Configuration” ...
Mon, 14 Dec, 2020 at 2:35 PM
Ignoring Interfaces in TotalView
There are three different ways of ignoring interfaces. 1) IgnoreList.cfg allows you to ignore ranges of interfaces on devices. 2) IgnoreType.cfg all...
Mon, 23 Jan, 2017 at 2:16 PM
Setting Up Alerts for Bad Calls with the ShoreTel Connector
To add Alerts on bad calls you can use the CDR tab in the Config Tool. Then click on the “Add Button” and you should see the box below A “bad call” is u...
Mon, 23 Jan, 2017 at 2:18 PM
Duplex Setting
If the Duplex value shows a red asterisk (*) behind the label, it indicates that the duplex setting could not be read from the device because the device d...
Thu, 19 May, 2016 at 4:37 PM
PathSolutions Fails to Connect to License Server
When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions license server on the Inter...
Mon, 23 Jan, 2017 at 2:22 PM
Polling Frequency
It is very important to make sure you do not poll your devices too often, as this can add to network overhead. In general, you should poll your interface...
Mon, 17 Jul, 2017 at 10:19 AM
Validate TotalView License
To check if the TotalView License is valid: Use Config Tool – Under the License Tab, click on the Change/Validate license button. Then click on the &...
Mon, 23 Jan, 2017 at 2:29 PM
Configuration For Use with a Proxy Server
Proxy Server Details: When a proxy server is used instead of a firewall, the license mechanism may not be able to connect to the PathSolutions license ...
Mon, 23 Jan, 2017 at 2:31 PM